Game in Good Hands
As one of the world’s leading entertainment companies, we’re committed to providing all our players with a safe and exciting experience – whether that’s at one of our casinos across the country or online.
Made up of three important categories, our Game in Good Hands pledge shows you how we’re making that experience a reality:
Trustworthy
Trust runs deep at Bally Bet Sportsbook & Casino. In fact, it’s part of everything we do. You don’t need to worry about any caps on your winnings or withdrawal fees – no such things exist here.
We’re committed to being transparent wherever we can be – keeping promotional language as plain and straightforward as possible – so you always know what to expect when you play with us.
We’re licensed and regulated in each state that we operate in. We work closely with all relevant governmental agencies to ensure that we remain compliant at all times, and that the excitement we supply is also always safe.
And as for customer service, well, that’s a priority of ours, too. Our friendly support teams are ready throughout the day to field any question or concern you might have.
Rewarding
Winning moments happen across the country and at all times in our casinos. The iGaming experiences we offer are no exception to this rule.
You can fire up the fun every day and play our free games for the chance to win Bonus Money*, or take a look at the Promotions page to see everything else that we’ve got going on.
The promotions we offer are the fruits of our innovation, energy, and dedication. We’ve been recognized internationally for such characteristics, and they’re what we draw on when it comes to creating unforgettable experiences.
If you’re new to the Bally’s family, welcome! When you create an account with us for the first time, you can take advantage of our $100 Reload Bonus welcome offer. With it, you can get back up to $100 in Bonus Money* on your first deposit. How’s that for a bankroll booster?
Responsible
We’ve spent years creating a community for like-minded players to get their fun on. And fun is all it should ever be.
We’re responsible – and take pride in that responsibility – for making sure that you always have what you need to stay in control of how you play.
With our Responsible Gaming tools, you can set deposit and spend limits, set session reminders, and take breaks from your account.
You can also reach out to the professionally trained customer service team we mentioned earlier – they're on hand to provide you with free and confidential support for any question or concern you might have.
Beyond the tools we offer, we also have an internal Responsible Gaming team, dedicated to providing the rest of the company with the latest information surrounding the topic. As a result of these efforts, Bally’s employees as a collective are keenly aware of problem gambling, and those in customer-facing roles will know how to support anyone in need.